Sep 23, 2019

Customer Outreach Specialist

  • 83bar
  • Phoenix, AZ, USA
Contractor Nursing

Job Description

Customer Outreach Specialist

Ready to change lives? We connect people with health needs to companies with solutions.

 

That means we run online ads to find people in need, they ask for help (and submit their phone number), and then we call them to set appointments for our clients.

 

Right now we need a few more folks to help with those calls. That’s where you come in.

 

What's your role in all this?

Well, we are expanding our outreach team as our clients continue to grow. No, it's not cold calling and while there is some persuasion, this is not a telesales job. The people our outreach team calls have requested information and typically want their health problem solved.

 

So, who is our company?

We are 83bar. Yes, that's our name. 83bar is the maximum amount of pressure a fire hose can put out, which describes what we do well for our clients. We work hard to make sure they can reach and then help as many people as possible. We're a company that believes in "doing well while doing good."

 

What makes us unique?

A few things. We work with cutting edge companies, which is always fun, and we’re a virtual company. We have employees in Texas, Tennessee, Michigan, Kentucky and one who is traveling across the country (seriously, he is all over the place). We all work online and enjoy what we do, but without the stuffy office.

 

And we’re FLEXIBLE. You don’t need to work full-time with us. Part-time is ideal. You can set your own schedule. We simply require a minimum commitment of 10 hours a week so that you can make a meaningful impact but have control over your time.

 

In fact, we’ve custom built a mobile phone app so that you can do your job whenever and wherever you want to. You just need access to high speed Internet.

 

If you are smart, detail-oriented, don't mind calling people to help them, and have availability, you might be a fit for us. One key benefit we offer our clients is medically trained outreach specialists.  We have found that people who have trained as nurses have both the clinical knowledge and the empathy required to successfully connect with the people we are reaching out to help, and educate them about the life-changing services our clients have to offer. Bonus points if you've done outbound calling before or worked with CRMs.

 

The key for our outreach team is responding immediately when a new consumer reaches out to us. We make it easy for you to “punch in” and “punch out” to notify us of when you’re available, but if your schedule is too hectic and you can't react immediately to incoming requests on your phone, please do not apply.

 

Next steps

You can read more about our clients below, but if you're interested please respond with a short paragraph or two (addressed to Sara) on why you think you're a fit along with a link to your LinkedIn or Facebook account. Please attach your resume and also add in what experience you've had (if any) working with a virtual company, on the phone, and in healthcare.

 

Details about the position

Pay: $15/hour + commissions (paid on the 1st and 15th with direct deposit)

Schedule: Because consumers reach out to us at all hours, we’re staffing up for many different time frames and would like to hear from you when you are available. This position will start as part-time, but can quickly be full-time if you like us and we like you.

Location: We work remotely and you don't have to drive to work!

 

About our clients

As you have probably figured out, our clients aren't your typical healthcare companies like a hospital or insurance provider. Instead, we work with creative, relatively new companies with innovative solutions trying to help people solve their health issues in new ways. These new companies need awareness and that's where we come in. We use cutting-edge lead generation and sales automation to help consumers find our clients.

 

Here are a few examples of folks we work with:

 

1) A DNA lab testing company that helps people discover if they are at risk of hereditary cancers

2) A services company that treats people with prediabetes and prevents them from developing Type II diabetes. One-third of adults have prediabetes!

3) A joint pain management company that has brought the “Kobe procedure” - a non-invasive, holistic, anti-inflammatory procedure - to the US (Kobe Bryant flew to Europe to have this done to help his joint pain)


 

Job Requirements/Qualification:

Nursing degree or a degree in another medical field.
Some sales or customer service experience is preferred.