Sep 23, 2019

Patient Services Specialist I - UTMB Childrens Center (League City) - 64115

  • UTMB Health
  • Texas, USA
Full time Allied health

Job Description

Salary Range

 

The salary range for this postion is $32,000/yr - $48,000/yr commensurate with experience.

The pay band for this position is CS13


Specific Job Related Duties

ESSENTIAL JOB FUNCTIONS:

CUSTOMER SERVICE:

  • Provides high level customer service in all interactions with internal and external customers.
  • Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
  • Answers calls accurately and with exceptional customer service at all times.
  • Ensures caller’s needs are met and accurate information is obtained.
  • Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.
  • Acts as patient advocate and liaisons with various departments to meet mutual goals.
  • Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail
  • Addresses concerns of patients, provides service recovery, and escalates issues as needed.

SCHEDULING:

  • Applies the policies of the clinical entity to schedule appointments.
  • Coordinates financial counseling for day surgery
  • Completes reminder calls to patients for scheduled appointments
  • Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.
  • Provides out-of pocket cost estimates to patients
  • Counsels patients about unpaid bills.
  • Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.

ARRIVAL:

  • Arrives patients and prepares paperwork/chart for visit.
  • Appropriately receipts all monies collected, tokens distributed, and deferments authorized.

REGISTRATION:

  • Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third party coverage(s) at every encounter.
  • Obtains and documents information required for third party reimbursement.
  • Ensures compliance with Medicare and third party coverage.
  • Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization

DISPOSITION:

  • Fully dispositions each patient within the designated timeline.
  • Adheres to internal controls established for department.

Job Requirements/Qualification:

Bachelor's Degree and no experience or High School or equivalent and 2 years customer service and/or clerical experience.Job Description:The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.