To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by managing multi providers at a single site location. Assuring optimal site operations in collaboration with the entire Health First Team. Incumbent will partner with providers to ensure timely and quality care, providing leadership, coaching and mentoring to associates with the provider practice. Responsible for all aspects of office operations including the training and development of associates, estimating personnel needs, assigning work, meeting fiscal targets, supporting system goals, and ensuring consistent application of organization policies. Primary Accountabilities Maintain office protocols and procedures including but not limited to Hurricane plans, downtime procedure manuals, and phone tree lists. Act as a liaison between the practice and corporate support departments such as; IT, Legal, Risk Management, etc. Follow appropriate process to request service from support department. Perform regular environmental safety checks and documentation, report and monitor deficiencies through resolution. Coordinate staffing schedules, including holidays and vacations. Collaborate with other managers and staffing coordinators as needed. Utilize safety portal for patient events or concerns Engage with associates to foster open communication, hold weekly huddles and regular department meetings. Acts as a change agent, positively communicating practice initiatives to providers and associates. Work with the practice to create and maintain department goals; updating display boards in a timely manner. Maintain knowledge of practice associate job descriptions. Perform associate evaluations following process and timelines set by HR, soliciting input from practice providers. Manage and develop potential leaders, advancing skill sets of associates. Support cross-functional teams to accomplish projects and tasks. Maintain proper inventory levels of necessary office supplies and medications for appropriate patient volumes. Monitor costs and work with the purchasing department to facilitate vendor agreements with necessary quantities. Maintain inventory controls for high cost supplies. Oversee medication storage; ensure clinical staff performs periodic checks for expired medications and supplies. Assist as needed with annual inventory counts. Demonstrates knowledge of revenue cycle concepts. These include registration errors, denial rates; first pass rate, CPT/ICD coding, charge entry, insurance plans, and credentialing, maximizing clinic staff’s role in revenue cycle activities. Conduct cash handling audits ensuring accuracy and timeliness of charge capture. Request department capital, salary and leasehold improvement budget items, and adhere to approved budgets. Demonstrate ability to create and interpret spreadsheets and proformas with and in-depth understanding of financial applications and reports. This includes monitoring business unit financials and budget in EPSI, initiating the new position request process, etc. Review, approve and track provider continuing education expense requests. Manage associates time and attendance in payroll system. Proactively manage provider add/move/depart checklist; effectively utilize sales and marketing departments.
Bachelor Degree preferred, or some college and equivalent health care experience, or 5 years experience. Continuous learning evidence by ongoing leadership and LEAN training. Proficient with Microsoft Office programs including Excel with the ability to create spreadsheets and formulas.
Health First works alongside other organizations and physicians in our community. Health First donates to the Brevard Health Alliance that provides healthcare services to thousands of underinsured or uninsured Brevard residents otherwise unable to pay for healthcare services.
Our associates are also actively building a healthier community through volunteering for organizations dedicated to preventing and treating health concerns such as cancer, diabetes and heart disease.