The Practice Manager oversees the business and patient care support functions for the Ocean Park Family Medicine practice. Responsible for FTE, call center and patient access, financial and budgetary management, care coordination and communication, space management, clinical outcomes, quality and safety reporting, revenue cycle management, policy development and deployment. Supervision is minimal; broad goals and objectives are set by the Director of Operations, the Lead Physician, and the CPN/EIMG CAO.
Skill in managing a complex organization with multiple objectives and goals, with limited resources.
Working knowledge of policies and procedures related to departmental administration in a large, urban university setting.
Demonstrated skill in managing a multi-function staff covered by diverse personnel policies and contract, including assessing and developing staffing needs and plans; demonstrated skill in recruiting, selecting, training, supervising, evaluating, and disciplining all levels of staff employees.
Ability to establish and maintain effective working relationships and to communicate effectively with faculty, staff, administrators, students, and the public in a variety of complex, sometimes sensitive issues.
Demonstrated ability to write analytical and administrative reports and correspondence, which are clear, concise, logical and appropriate for a variety of audiences.
Demonstrated skill in management of space, equipment and material resources including developing utilization plans and justifying acquisitions.
Demonstrated computer skills to develop financial and administrative reporting systems for cost control and financial planning and analysis; recommend hardware and software purchases; trouble-shoot hardware and software problems.
Working knowledge of academic personnel including dossier preparation, medical and basic science compensation plans.
Demonstrated skill in organizing material, information, and people in a systematic way to optimize efficiency and minimize duplication effort.
Demonstrated skill in modifying and/or adapting designs, procedures or methods to achieve organizational goals and objectives.
Skill in developing short-term and long-term goals in all areas of management. Working knowledge of principles and practices of contract and grant administration.
Skill in negotiating, exchanging ideas, information and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions or solutions.
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